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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hector Macias

April 11, 2024

5  out of  5 rating by Hector Macias
"Isaac was very polite and helped with my auto insurance. Thank you."
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Madison Sebern

April 10, 2024

5  out of  5 rating by Madison Sebern
"Issac was very informative and great to work with!"
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Ramiro Estrada

April 9, 2024

5  out of  5 rating by Ramiro Estrada
"A great place to always be at! Whenever I have an issue they are always able to solve it and make it an easy time. My most recent experience with Issac was insanely helpful!!!"
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Darlene Walker

April 5, 2024

5  out of  5 rating by Darlene Walker
"Marissa was very helpful with helping me decide what coverage I needed for my new car. She answered all my questions, was knowledgeable and friendly. I’ve been a client of Gene’s for over 30 years and he is the best in the business!"
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Cody Keen

April 4, 2024

5  out of  5 rating by Cody Keen
"Marissa did a incredible job! Incredibly knowledgeable! Thanks to her and Deisre!"
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John Wheeler

April 3, 2024

5  out of  5 rating by John Wheeler
"I have had consistently good experiences regarding insurance issues with Gene's agency over the past 40 years, and my recent experience with Isaac was no different. He was helpful, timely and professional."
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Stasia O'Neal

March 14, 2024

5  out of  5 rating by Stasia O'Neal
"Great experience!! Friendly!! They explained everything very clear and go the point. All questions where answered!!"
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Jessica Spindler

March 8, 2024

1  out of  5 rating by Jessica Spindler
"Do yourself a favor and choose another office. We received a State Farm letter that a form was needed to keep the auto insurance policy, sent the form 3 different times to Gene’s office. Called the office two weeks before the due date on the letter we received to see what else was needed and we were told it was handled or we’d get a call back. Never received a call, and then we get an email from State Farm that the policy is cancelled and our 6 month payment is being refunded. I called the office after receiving the cancellation email-as not being insured is pretty urgent- and was never called back. Disappointed in the lack of accountability and follow through. Seems to be the only way to get a response is through a Google review- Gene, please give me a call."
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Christopher Rutledge

February 24, 2024

5  out of  5 rating by Christopher Rutledge
"Isaac clearly explained the insurance products I was purchasing while carrying on a personable and fun conversation. Perfect service."
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Andrea Casas

February 1, 2024

5  out of  5 rating by Andrea Casas
"Este mensaje es para agradecer a Marissa Olivas por su execelente servicio,llevo más de un año con mi póliza con ustedes y estoy feliz ya q siempre q he necesitado de ella para alguna pregunta o inquietud siempre está dispuesta a ayudar,es muy amable y con en excelente servicio al cliente,mil felicidades por tener tan buena trabajadora en su equipo"
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Tanner Meyer

January 22, 2024

5  out of  5 rating by Tanner Meyer
"The Gene Mondragon agency made getting a new life insurance policy incredibly easy and quick! I worked with one of the agencies life specialists Marissa, and I have nothing but good things to say! The application was quick, and Marissa went the extra mile to ensure that the policy was issued without any delays!"
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That Retro Dude

January 12, 2024

5  out of  5 rating by That Retro Dude
"Really nice and talkative! When I had issues it was easily sorted out. Very easy to talk to!"
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Tina Leyner

December 19, 2023

5  out of  5 rating by Tina Leyner
"Gene was very helpful with setting me up for car insurance. Thank you for your help!"
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Madeleine Faucon

December 8, 2023

5  out of  5 rating by Madeleine Faucon
"Isaac at Mondragon StateFarm is absolutely phenomenal. They helped me when I was in a crunch at the DMV! Super quick and easy process transferring my insurance from Texas!"
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Dayna Sorensen

December 3, 2023

1  out of  5 rating by Dayna Sorensen
"DO NOT USE THIS AGENT! My mother passed away and Gene Mondragon was her State Farm agent. It has been noting but a hassle trying to get anything done with regard to her insurance policies. I made countless emails, phone calls and never received a response. My insurance accounts were also with Gene Mondragon and I have since moved to another agent. We had two cars with them, a Jeep Cherokee and a Jeep Grand Cherokee. When I asked for an insurance card in my name instead of my mom's name on the Grand Cherokee so I could change over the title on the car, they gave me a card on the Cherokee. I then responded by email over and over asking for the correct card on GRAND Cherokee and total crickets. Nothing! My mom's home owners insurance policy is still with this agent because I can't get them to change the policy into my name. I have been trying to change that policy into my name for 5 months! The excuses I get from them is, oh we are so busy, well if you are too busy to take care of your clients then maybe you don't need anymore."
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Kathy S

November 30, 2023

5  out of  5 rating by Kathy S
"I can’t speak highly enough about the outstanding service I experienced today at Gene Mondragon’s office. There is a reason I’ve been a long-time customer - State Farm is top-notch. First, Tanner patiently led me through the steps of switching vehicles and maintaining my coverage, giving me clear information about possible changes and potential safety discounts, with a real concern for keeping my rates reasonable, and I received a quote and a temporary insurance card very soon after our conversation. Later in the day I spoke with Marissa, and she really went the extra mile to answer every new question I had. She fully explained and gave me links for additional discounts as well as an additional coverage item I decided to add. I received a full breakdown of my new coverage from her. I’m so grateful for the cheerful, kind help I got during a process that can be daunting. Thank you!"
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Nick Payne

November 22, 2023

4  out of  5 rating by Nick Payne
"Edited - after my review, Gene did reach out personally, figure the issue out (with national underwriting) and fix my problem. Def not perfect but they are willing to fix issues and improve, which is a big positive"
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Jeremy Hassler

November 21, 2023

5  out of  5 rating by Jeremy Hassler
"Isaac did a thorough job helping me with my Insurance!"
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Thomas Bosher

November 17, 2023

5  out of  5 rating by Thomas Bosher
"Gene Mondragon the Professional Insurance Experts that includes his staff, are the Best people and human beings that can take care and have ownership of your needs and concerns for you and your family. No questions about his authenticity and dedication to his craft. Trust and Respect are words I don't give out very easily and Gene Mondragon has both from me."
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Meg Burless

November 15, 2023

5  out of  5 rating by Meg Burless
"I talked with Marissa on the phone and she was so helpful and accommodating. I had a lovely conversation and all of my questions answered. Highly recommend."
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Breeanna Welch

November 8, 2023

5  out of  5 rating by Breeanna Welch
"Isaac was awesome, and made it very easy for me to get my auto & renters insurance set up."
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gini hewitt

October 24, 2023

5  out of  5 rating by gini hewitt
"Christian, Marisa, Deja, Valeria and Gene have helped so much with the confusing relocation process from SC with our 4 vehicles, and other insurance policies. Definitely recommend."
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Brittney Ferrari

October 18, 2023

5  out of  5 rating by Brittney Ferrari
"Isaac has been super patient while I was dealing with chaos trying to get my newly acquired car temp registered out of state. Thank you for your prompt assistance!"
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Edward Lujan

October 10, 2023

5  out of  5 rating by Edward Lujan
"All the people and agents I talked to are very polite. They answered all my questions that I had. I recommend them to anybody. Best insurance I ever had. The best rates I ever had. Edward"
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Dale Solan

September 7, 2023

5  out of  5 rating by Dale Solan
"Isaac is an exceptional agent; provides me with accurate information and is responsive to inquiries promptly. I recommend him if you need a friendly, professional agent- he's the tops given my long term experience with State Farm."