Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Dale Solan

September 7, 2023

5  out of  5 rating by Dale Solan
"Isaac is an exceptional agent; provides me with accurate information and is responsive to inquiries promptly. I recommend him if you need a friendly, professional agent- he's the tops given my long term experience with State Farm."

Jason Soronson

August 24, 2023

1  out of  5 rating by Jason Soronson
"STAY FAR AWAY FROM THIS AGENT. If there was one state farm office to avoid for complete incompetence it is this one. They never answer the phone, it takes multiple days for them to get back to you if they get back to you at all, and it seems like they somehow never submitted.a complete application for my homeowners insurance policy to underwriting for the house I closed on over a month ago....If I had not decided to look on my state farm account to make sure everything was there, I may have never noticed my homeowners policy no longer existed. Funny thing is they still accepted a full year of payment for the insurance premium. It's not even clear if "Gene Mondragon" even exists as I have only ever dealt with other individuals that work in the office but aren't actual agents as the agents are "not available" pretty much all the time."

Jose Sanchez

August 18, 2023

1  out of  5 rating by Jose Sanchez
"(Translated by Google) I do not recommend a bad service from these agents Bad experience (Original) No los recommends un mal servicio de parte de estos agents Mala experience"

tom entwistle

August 17, 2023

5  out of  5 rating by tom entwistle
"The most responsive and customer centric agent in the industry … hands down! Gene and his staff treat my family like they are part of his family and we know we can count on he and his team, any time of day or night. Thank you Geno, you and your team are the best!"

Lesley Shiffrin

July 28, 2023

5  out of  5 rating by Lesley Shiffrin
"After a very rocky start of calls not being returned, I was fortunate when Marissa answered the phone. She worked hard, did an excellent job and I am most appreciative of her good work. Thanks, Marissa. You deserve 6 stars!"

Lindsey R

June 9, 2023

5  out of  5 rating by Lindsey R
"Thank you Marissa for being so helpful! 5/5"

Elizabeth Shalman

June 6, 2023

1  out of  5 rating by Elizabeth Shalman
"If I could give a zero I would. Very hard to get a hold of them. Nobody answers the phone, texts, or emails."

Mia Voss

April 26, 2023

5  out of  5 rating by Mia Voss
"Update 4/26/23 - Still a happy State Farm & Gene Mondragon customer! Elysia Lezama has been an incredible help to me - very knowledgeable and helped me find the right coverage for my business in addition to customer service for my existing policies. Previous review: I've been a customer of Gene Mondragon & State Farm for about 15 years and they have been consistently fantastic. I was involved in a car accident 8 years ago that resulted in my car being totaled. Gene's staff were very helpful, they processed my claim, made sure I had a temporary rental vehicle and I received my check quickly. In addition, they have all been great about making sure i have the correct coverage, asking the right questions, checking in, making sure I pay on time (yup, guilty of not paying on time occasionally!). Linda Hunter, Erik Elder, Dominique Lopez - all of them are great agents! I'm this agency's lifer. :)"

Harold Arrindell

April 23, 2023

5  out of  5 rating by Harold Arrindell
"Very helpful, informative and patient"

Tom & Marleen Wise

April 19, 2023

5  out of  5 rating by Tom & Marleen Wise
"Chris was vey helpful in verifying and expediting our payment to avoid a policy cancellation. He gets an “A”."

Rebekah Spetnagel

April 17, 2023

1  out of  5 rating by Rebekah Spetnagel
"Was a client for many years and very happy with their service - even referred a few friends. However, I felt like there was a strong shift with the loss of their top-notch employees. It was almost impossible to get ahold of them and then they didn't follow through on various promises. Very disappointing. I've since switched agents. I'm happy with State Farm, but not this agency."

Erik Elder

April 3, 2023

5  out of  5 rating by Erik Elder
"Recently had some confusion with my mortgage servicer in regard to the homeowner's insurance policy they had on file. I came into the office and immediately had all hands on deck. Thank you Elysia, Chris, and Gene for resolving my issue with a couple quick phone calls."

Jade Martinez

April 1, 2023

5  out of  5 rating by Jade Martinez
"Chris was amazing, he was very informative and professional. Very grateful to him for all of his help. Thank you."

Karen Feldman

March 31, 2023

5  out of  5 rating by Karen Feldman
"Marissa was great! Very helpful, saved me money and doubled my coverage!"

Aaron Crawford

March 3, 2023

4  out of  5 rating by Aaron Crawford
"Isaac & Chris were as helpful as possible. Great attitudes and performance 👏 👌 👍"

Karl Nyquist

February 28, 2023

5  out of  5 rating by Karl Nyquist
"Gene has had my insurance business for years and is always done a great job! Today Isaac answered all my questions and was very helpful."

Jamison Jendrusch

February 28, 2023

5  out of  5 rating by Jamison Jendrusch
"Kris has been amazing to work with. My apartment complex was very picky with how the document should read and Kris has made updates quickly and with the utmost professionalism."

Teresa Solorzano

December 28, 2022

5  out of  5 rating by Teresa Solorzano
"Marisa gave me very good service, i was really happy about the way she treated us!"

Alejandro Arcia

December 23, 2022

5  out of  5 rating by Alejandro Arcia
"(Translated by Google) I have been working with the Gene Mondragon agency for approximately three (3) years, I have always had good and friendly service, quality, good prices, detailed explanations of why buying a policy or buying another, with them I was able to lower my costs by 30% o 35% of what I had been paying with Allstate, without losing coverage even increasing coverage amounts, today they assigned me a new account agent and the quality leap is enormous, from a good service, I went to an excellent service, your name is Marissa, if you call Mondraron and they assign you any executive, you will surely be well attended, but if they assign you to Marissa you will be twice as well attended, 100% recommended. (Original) Tengo aproximadamente tres (3) años trabajando con la agencia de Gene Mondragon, siempre he tenido un buen y amable servicio, calidad, buenos precios, explicaciones detalladas de por que comprar una poliza o comprar otra, con ellos pude bajar mis costos un 30% o 35% de lo que venia pagando con Allstate, sin perder cobertura incluso ampliando montos de cobertura, hoy me asignaron una nueva agente de cuenta y el salto de calidad es enorme, de un buen servicio, pase a un excelente servicio, su nombre es Marissa, si usted llama a Mondraron y le asignan cualquier ejecutivo, seguro sera bien atendido, pero si le asignan a Marissa sera doblemente mejor atentido, 100% recomedados."


August 4, 2022

1  out of  5 rating by CD
"Bad experience with the agent they assigned me, Marissa. We just bought a new house and she failed to recommend me the right type of policy. After I realized it was the wrong type of coverage I asked her to quote me the right one. She struggled on that too and was never able to provide me a quote. I asked multiple times and at some point she stopped replying to me. I had changed agent since."

Jon Crowther

June 28, 2022

5  out of  5 rating by Jon Crowther
"Great knowledge and excellent assistance. 👏 👏👏👏"

Matthew Sloan

November 11, 2021

1  out of  5 rating by Matthew Sloan
"The five star reviews are written from customers who recently signed up; I know, because they asked me to when I transferred agencies. I have been with State Farm for 10 years and never had a problem, which is quite stellar, but this particular Agent for 1 year, and it has been the absolute worst experience possible. It would be best described as working with the opposite of a 'straight shooter.' This is considering that I have talked with Gene Mondragon himself. I would recommend any other state farm agent."

Ruben Montes

June 9, 2021

5  out of  5 rating by Ruben Montes
"Great piece to get insurance. Way cheaper then all my other providers."


May 24, 2021

5  out of  5 rating by LUKE MACWILLIAMs
"Kourtney is absolutely who you want to work with at this State Farm. Professional, knowledgeable, and actually does what she says she will do. She was great at fixing a few problems I had with my old State Farm agent. Definitely recommend!"

Heather Larcombe

May 21, 2021

5  out of  5 rating by Heather Larcombe
"Never had a bad experience with billing, claims, or contacts. Regardless of whether you work directly with Gene or with one of his extremely competent staff (hi Honyet!), you will get clear answers and helpful assistance."