State Farm® Insurance Agent Gene Mondragon

"STAY FAR AWAY FROM THIS AGENT. If there was one state farm office to avoid for complete incompetence it is this one. They never answer the phone, it takes multiple days for them to get back to you if they get back to you at all, and it seems like they somehow never submitted.a complete application for my homeowners insurance policy to underwriting for the house I closed on over a month ago....If I had not decided to look on my state farm account to make sure everything was there, I may have never noticed my homeowners policy no longer existed. Funny thing is they still accepted a full year of payment for the insurance premium. It's not even clear if "Gene Mondragon" even exists as I have only ever dealt with other individuals that work in the office but aren't actual agents as the agents are "not available" pretty much all the time."

"Update 4/26/23 - Still a happy State Farm & Gene Mondragon customer! Elysia Lezama has been an incredible help to me - very knowledgeable and helped me find the right coverage for my business in addition to customer service for my existing policies. Previous review: I've been a customer of Gene Mondragon & State Farm for about 15 years and they have been consistently fantastic. I was involved in a car accident 8 years ago that resulted in my car being totaled. Gene's staff were very helpful, they processed my claim, made sure I had a temporary rental vehicle and I received my check quickly. In addition, they have all been great about making sure i have the correct coverage, asking the right questions, checking in, making sure I pay on time (yup, guilty of not paying on time occasionally!). Linda Hunter, Erik Elder, Dominique Lopez - all of them are great agents! I'm this agency's lifer. :)"

"Was a client for many years and very happy with their service - even referred a few friends. However, I felt like there was a strong shift with the loss of their top-notch employees. It was almost impossible to get ahold of them and then they didn't follow through on various promises. Very disappointing. I've since switched agents. I'm happy with State Farm, but not this agency."

"Recently had some confusion with my mortgage servicer in regard to the homeowner's insurance policy they had on file. I came into the office and immediately had all hands on deck. Thank you Elysia, Chris, and Gene for resolving my issue with a couple quick phone calls."

"(Translated by Google) I have been working with the Gene Mondragon agency for approximately three (3) years, I have always had good and friendly service, quality, good prices, detailed explanations of why buying a policy or buying another, with them I was able to lower my costs by 30% o 35% of what I had been paying with Allstate, without losing coverage even increasing coverage amounts, today they assigned me a new account agent and the quality leap is enormous, from a good service, I went to an excellent service, your name is Marissa, if you call Mondraron and they assign you any executive, you will surely be well attended, but if they assign you to Marissa you will be twice as well attended, 100% recommended. (Original) Tengo aproximadamente tres (3) años trabajando con la agencia de Gene Mondragon, siempre he tenido un buen y amable servicio, calidad, buenos precios, explicaciones detalladas de por que comprar una poliza o comprar otra, con ellos pude bajar mis costos un 30% o 35% de lo que venia pagando con Allstate, sin perder cobertura incluso ampliando montos de cobertura, hoy me asignaron una nueva agente de cuenta y el salto de calidad es enorme, de un buen servicio, pase a un excelente servicio, su nombre es Marissa, si usted llama a Mondraron y le asignan cualquier ejecutivo, seguro sera bien atendido, pero si le asignan a Marissa sera doblemente mejor atentido, 100% recomedados."

"Bad experience with the agent they assigned me, Marissa. We just bought a new house and she failed to recommend me the right type of policy. After I realized it was the wrong type of coverage I asked her to quote me the right one. She struggled on that too and was never able to provide me a quote. I asked multiple times and at some point she stopped replying to me. I had changed agent since."

"The five star reviews are written from customers who recently signed up; I know, because they asked me to when I transferred agencies. I have been with State Farm for 10 years and never had a problem, which is quite stellar, but this particular Agent for 1 year, and it has been the absolute worst experience possible. It would be best described as working with the opposite of a 'straight shooter.' This is considering that I have talked with Gene Mondragon himself. I would recommend any other state farm agent."