Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stasia O'Neal

Stasia O'Neal

March 14, 2024

5  out of  5 rating by Stasia O'Neal
"Great experience!! Friendly!! They explained everything very clear and go the point. All questions where answered!!"
Profile photo of Jessica Spindler

Jessica Spindler

March 8, 2024

1  out of  5 rating by Jessica Spindler
"Do yourself a favor and choose another office. We received a State Farm letter that a form was needed to keep the auto insurance policy, sent the form 3 different times to Gene’s office. Called the office two weeks before the due date on the letter we received to see what else was needed and we were told it was handled or we’d get a call back. Never received a call, and then we get an email from State Farm that the policy is cancelled and our 6 month payment is being refunded. I called the office after receiving the cancellation email-as not being insured is pretty urgent- and was never called back. Disappointed in the lack of accountability and follow through. Seems to be the only way to get a response is through a Google review- Gene, please give me a call."
Profile photo of Christopher Rutledge

Christopher Rutledge

February 24, 2024

5  out of  5 rating by Christopher Rutledge
"Isaac clearly explained the insurance products I was purchasing while carrying on a personable and fun conversation. Perfect service."
Profile photo of Andrea Casas

Andrea Casas

February 1, 2024

5  out of  5 rating by Andrea Casas
"Este mensaje es para agradecer a Marissa Olivas por su execelente servicio,llevo más de un año con mi póliza con ustedes y estoy feliz ya q siempre q he necesitado de ella para alguna pregunta o inquietud siempre está dispuesta a ayudar,es muy amable y con en excelente servicio al cliente,mil felicidades por tener tan buena trabajadora en su equipo"
Profile photo of Tanner Meyer

Tanner Meyer

January 22, 2024

5  out of  5 rating by Tanner Meyer
"The Gene Mondragon agency made getting a new life insurance policy incredibly easy and quick! I worked with one of the agencies life specialists Marissa, and I have nothing but good things to say! The application was quick, and Marissa went the extra mile to ensure that the policy was issued without any delays!"
Profile photo of That Retro Dude

That Retro Dude

January 12, 2024

5  out of  5 rating by That Retro Dude
"Really nice and talkative! When I had issues it was easily sorted out. Very easy to talk to!"
Profile photo of Tina Leyner

Tina Leyner

December 19, 2023

5  out of  5 rating by Tina Leyner
"Gene was very helpful with setting me up for car insurance. Thank you for your help!"
Profile photo of Madeleine Faucon

Madeleine Faucon

December 8, 2023

5  out of  5 rating by Madeleine Faucon
"Isaac at Mondragon StateFarm is absolutely phenomenal. They helped me when I was in a crunch at the DMV! Super quick and easy process transferring my insurance from Texas!"
Profile photo of Dayna Sorensen

Dayna Sorensen

December 3, 2023

1  out of  5 rating by Dayna Sorensen
"DO NOT USE THIS AGENT! My mother passed away and Gene Mondragon was her State Farm agent. It has been noting but a hassle trying to get anything done with regard to her insurance policies. I made countless emails, phone calls and never received a response. My insurance accounts were also with Gene Mondragon and I have since moved to another agent. We had two cars with them, a Jeep Cherokee and a Jeep Grand Cherokee. When I asked for an insurance card in my name instead of my mom's name on the Grand Cherokee so I could change over the title on the car, they gave me a card on the Cherokee. I then responded by email over and over asking for the correct card on GRAND Cherokee and total crickets. Nothing! My mom's home owners insurance policy is still with this agent because I can't get them to change the policy into my name. I have been trying to change that policy into my name for 5 months! The excuses I get from them is, oh we are so busy, well if you are too busy to take care of your clients then maybe you don't need anymore."
Profile photo of Kathy S

Kathy S

November 30, 2023

5  out of  5 rating by Kathy S
"I can’t speak highly enough about the outstanding service I experienced today at Gene Mondragon’s office. There is a reason I’ve been a long-time customer - State Farm is top-notch. First, Tanner patiently led me through the steps of switching vehicles and maintaining my coverage, giving me clear information about possible changes and potential safety discounts, with a real concern for keeping my rates reasonable, and I received a quote and a temporary insurance card very soon after our conversation. Later in the day I spoke with Marissa, and she really went the extra mile to answer every new question I had. She fully explained and gave me links for additional discounts as well as an additional coverage item I decided to add. I received a full breakdown of my new coverage from her. I’m so grateful for the cheerful, kind help I got during a process that can be daunting. Thank you!"
Profile photo of Nick Payne

Nick Payne

November 22, 2023

4  out of  5 rating by Nick Payne
"Edited - after my review, Gene did reach out personally, figure the issue out (with national underwriting) and fix my problem. Def not perfect but they are willing to fix issues and improve, which is a big positive"
Profile photo of Jeremy Hassler

Jeremy Hassler

November 21, 2023

5  out of  5 rating by Jeremy Hassler
"Isaac did a thorough job helping me with my Insurance!"
Profile photo of Thomas Bosher

Thomas Bosher

November 17, 2023

5  out of  5 rating by Thomas Bosher
"Gene Mondragon the Professional Insurance Experts that includes his staff, are the Best people and human beings that can take care and have ownership of your needs and concerns for you and your family. No questions about his authenticity and dedication to his craft. Trust and Respect are words I don't give out very easily and Gene Mondragon has both from me."
Profile photo of Meg Burless

Meg Burless

November 15, 2023

5  out of  5 rating by Meg Burless
"I talked with Marissa on the phone and she was so helpful and accommodating. I had a lovely conversation and all of my questions answered. Highly recommend."
Profile photo of Breeanna Welch

Breeanna Welch

November 8, 2023

5  out of  5 rating by Breeanna Welch
"Isaac was awesome, and made it very easy for me to get my auto & renters insurance set up."
Profile photo of gini hewitt

gini hewitt

October 24, 2023

5  out of  5 rating by gini hewitt
"Christian, Marisa, Deja, Valeria and Gene have helped so much with the confusing relocation process from SC with our 4 vehicles, and other insurance policies. Definitely recommend."
Profile photo of Brittney Ferrari

Brittney Ferrari

October 18, 2023

5  out of  5 rating by Brittney Ferrari
"Isaac has been super patient while I was dealing with chaos trying to get my newly acquired car temp registered out of state. Thank you for your prompt assistance!"
Profile photo of Edward Lujan

Edward Lujan

October 10, 2023

5  out of  5 rating by Edward Lujan
"All the people and agents I talked to are very polite. They answered all my questions that I had. I recommend them to anybody. Best insurance I ever had. The best rates I ever had. Edward"
Profile photo of Dale Solan

Dale Solan

September 7, 2023

5  out of  5 rating by Dale Solan
"Isaac is an exceptional agent; provides me with accurate information and is responsive to inquiries promptly. I recommend him if you need a friendly, professional agent- he's the tops given my long term experience with State Farm."
Profile photo of Jason Soronson

Jason Soronson

August 24, 2023

1  out of  5 rating by Jason Soronson
"STAY FAR AWAY FROM THIS AGENT. If there was one state farm office to avoid for complete incompetence it is this one. They never answer the phone, it takes multiple days for them to get back to you if they get back to you at all, and it seems like they somehow never submitted.a complete application for my homeowners insurance policy to underwriting for the house I closed on over a month ago....If I had not decided to look on my state farm account to make sure everything was there, I may have never noticed my homeowners policy no longer existed. Funny thing is they still accepted a full year of payment for the insurance premium. It's not even clear if "Gene Mondragon" even exists as I have only ever dealt with other individuals that work in the office but aren't actual agents as the agents are "not available" pretty much all the time."
Profile photo of Jose Sanchez

Jose Sanchez

August 18, 2023

1  out of  5 rating by Jose Sanchez
"No los recommends un mal servicio de parte de estos agents Mala experience"
Profile photo of tom entwistle

tom entwistle

August 17, 2023

5  out of  5 rating by tom entwistle
"The most responsive and customer centric agent in the industry … hands down! Gene and his staff treat my family like they are part of his family and we know we can count on he and his team, any time of day or night. Thank you Geno, you and your team are the best!"
Profile photo of Lesley Shiffrin

Lesley Shiffrin

July 28, 2023

5  out of  5 rating by Lesley Shiffrin
"After a very rocky start of calls not being returned, I was fortunate when Marissa answered the phone. She worked hard, did an excellent job and I am most appreciative of her good work. Thanks, Marissa. You deserve 6 stars!"
Profile photo of Lindsey T

Lindsey T

June 9, 2023

5  out of  5 rating by Lindsey T
"Thank you Marissa for being so helpful! 5/5"
Profile photo of Elizabeth Shalman

Elizabeth Shalman

June 6, 2023

1  out of  5 rating by Elizabeth Shalman
"If I could give a zero I would. Very hard to get a hold of them. Nobody answers the phone, texts, or emails."